GENERAL TERMS AND CONDITIONS
I. General Provisions
1.1. These General Terms and Conditions (hereinafter referred to as the “GTC”) govern the rights and obligations of the seller, which is NEST s.r.o., Záborské 431, 082 53; Company ID: 47 539 887, VAT ID: SK2024065450, registered in the Commercial Register of the District Court Prešov, Section: Sro, File No. 33632/P (hereinafter referred to as the “Seller”), and the buyer when ordering and supplying goods and services offered in the VENTIT electronic shop (hereinafter referred to as the “e-shop”).
1.2. The GTC are binding for all buyers – entrepreneurs and natural persons – non-entrepreneurs (consumers). Relations not regulated by these GTC are governed by:
• if the buyer is an entrepreneur: Act No. 513/1991 Coll. Commercial Code as amended and related regulations,
• if the buyer is a consumer (§ 52 par. 3 of the Civil Code): Act No. 40/1964 Coll. Civil Code as amended, Act No. 108/2024 Coll. on consumer protection and related regulations.
1.3. The business relationship between the Seller and the Buyer is voluntary and based on the free will of the parties. By submitting an order, the Buyer confirms that they have familiarized themselves with the GTC and agree to them.
II. Definition of Terms
2.1. ventit.eu is the Seller’s online store that allows the purchase of goods and services.
2.2. Goods are any product listed and offered in the e-shop (standard goods) or a product made based on the individual request of the Buyer (e.g., color according to RAL/Pantone, etc.).
2.3. Service is any service specified and offered in the Seller’s e-shop.
2.4. A Buyer is a person who expresses interest in shopping in the e-shop in accordance with the GTC. The Buyer can be a consumer or an entrepreneur (natural person/legal entity). By providing their Company ID in the order, the Buyer acknowledges that they are entering into a contract as an entrepreneur.
2.5. An Order is an electronic form containing the Buyer’s identification data, the designation of the goods/service, quantity, price, place and method of delivery, and method of payment. An order is a proposal to conclude a purchase agreement. An automatic email about the receipt of the order is not an acceptance and does not result in the conclusion of the contract.
2.6. The Purchase Agreement is concluded at the moment of the delivery of the Seller’s binding consent to the Buyer’s order (acceptance), usually by email; at the latest when the goods are handed over to the carrier.
2.7. The place of delivery is the address or collection point specified by the Buyer.
2.8. The delivery note confirms the proper handover and acceptance of the goods/service.
2.9. The price is displayed next to each item/service in the e-shop. Consumers are shown prices including VAT; entrepreneurs may be shown prices without VAT with its calculation in the cart. Prices do not include shipping and optional services, unless stated otherwise.
2.10. A complaint is the exercise of rights arising from liability for defects/warranty in accordance with these GTC and the Seller’s complaints procedure (if issued).
III. How to Order Goods
3.1. The Buyer creates an order in the e-shop’s web interface at ventit.eu. To display wholesale prices (if the Buyer is an entrepreneur), registration and the provision of a Company ID/Tax ID/VAT ID are required.
3.2. After submitting the order, the system will send an automatic confirmation of receipt to the Buyer’s email. This confirmation does not constitute a conclusion of the purchase agreement.
3.3. The Seller will verify the availability of the goods. If the goods are not in stock, if delivery is possible only after a longer period, or if there are ambiguities in the order, the Seller will contact the Buyer (by email/phone) and agree on the next steps; the contract will be concluded only after subsequent acceptance.
3.4. The display of goods (especially colors) may be influenced by the Buyer’s device settings; for items marked “mix of colors/designs,” a specific variant cannot be guaranteed.
3.5. By submitting an order, the Buyer confirms their agreement with these GTC.
IV. Prices, Price Lists, and Their Validity
4.1. Prices are displayed according to the Buyer’s status (consumer/entrepreneur). VAT will be applied according to the legal regulations of the Slovak Republic effective at the time of sending the order.
4.2. Prices do not include shipping or optional services; these will be displayed in the cart according to the chosen method of delivery/payment.
4.3. Promotional prices are valid until stocks are sold out or until the end of the promotion. The previous price for discounts means the lowest price in the 30-day period before the reduction (or from the start of the sale for a new product).
4.4. The Seller reserves the right to change prices in the e-shop; the change does not apply to contracts already concluded.
4.5. In the event of an obvious technical error in the price (e.g., a shifted decimal point, a missing digit), the Seller has the right to cancel/withdraw from the contract and propose the conclusion of a new contract with the correct price.
V. Delivery Conditions
5.1. The Seller will deliver the ordered goods according to the agreement and availability. The specified deadlines are indicative.
5.2. The delivery includes accompanying documents (invoice/delivery note).
5.3. Information on availability and dispatch of goods is indicative; if dispatch is not possible within the usual period, the Seller will inform the Buyer and agree on the next steps.
5.4. Methods of delivery (typically):
• to the address specified by the Buyer,
• to a collection point (e.g., Packeta) – if available,
• personal collection at the Seller’s headquarters/operation (if offered).
5.5. The Buyer chooses the method of delivery in the order; the price of shipping will be displayed in the cart and in the confirmation.
5.6. In the event of a special request from the Buyer for transport, the Buyer bears the risk of damage during transport and additional costs.
5.7. The Buyer is obliged to accept the goods upon delivery; if repeated delivery or another method of delivery is necessary due to reasons on the Buyer’s side, they will pay the associated costs.
5.8. Upon acceptance from the carrier, the Buyer will check the integrity of the packaging; damage should be reported to the carrier. In case of suspicion of unauthorized opening, the shipment can be refused.
5.9. The Seller will issue a tax document – an invoice – to the Buyer (usually electronically).
5.10. Ownership passes to the Buyer upon payment of the full purchase price and acceptance of the goods. The risk of damage passes upon acceptance, or when the Buyer should have accepted the goods and failed to do so.
VI. Payment Conditions
6.1. Methods of payment:
• payment upon personal collection (cash/card, if offered),
• advance payment based on a pro forma invoice,
• cash on delivery (if offered),
• online card payment via a payment gateway (e.g., Stripe).
6.2. The price is due within the period specified on the tax document; for advance payment, the day of acceptance is the day the amount is credited to the Seller’s account.
6.3. The Seller reserves ownership of the goods until full payment.
VII. Withdrawal from the Purchase Agreement and Voluntary Returns
7.1. The Seller may withdraw from the contract, especially in the event of stock depletion, long-term unavailability of goods, termination of production/import, a change that prevents performance, or due to force majeure. The Seller will inform the Buyer immediately and return the payments received within 14 days of the notification of withdrawal.
7.2. (Consumer) The consumer has the right to withdraw without giving a reason within 14 days of accepting the goods (for multiple items, from acceptance of the last item; for repeated delivery, from the first delivery) according to Act No. 108/2024 Coll. Withdrawal can be made by a clear statement (email/post); the Seller will immediately confirm receipt.
7.3. Exceptions to the right of withdrawal include, in particular, goods made according to the Buyer’s specifications or custom-made goods, perishable goods, goods inseparably mixed with other goods, goods in sealed packaging for hygiene reasons after opening, audio/video recordings, books or software in sealed packaging after opening, periodicals (except subscriptions), and digital content not delivered on a physical medium after the start of delivery with consent and notice of the loss of the right of withdrawal.
7.4. The consumer must return the goods within 14 days of withdrawal; the costs of returning the goods are borne by the consumer (unless otherwise agreed). The Seller will return all payments received, including the cost of the cheapest offered delivery method, within 14 days of withdrawal, but not before the goods have been delivered to the Seller or dispatch has been proven. The Seller may deduct any reduction in the value of the goods caused by handling beyond what is necessary to become familiar with their properties and functionality.
7.5. No cancellation fee applies to a consumer’s statutory withdrawal under clause 7.2, or to an accepted warranty claim, exchange, or return caused by a defect in the goods or an error by the Seller.
7.6. After the statutory 14-day period has expired, and for returns by a Buyer who is not acting as a consumer, the Seller may, after prior approval, accept back only standard, undamaged, unused and complete goods in their original packaging. After the 14-day period, the Seller reserves the right to refuse the return of goods. Damaged, used, incomplete or devalued goods cannot be returned unless it is an accepted warranty claim or a defect for which the Seller is responsible. Custom-made or specially ordered goods are not accepted back unless a defect or another statutory obligation of the Seller applies.
7.7. For a voluntary return that the Seller approves in advance and accepts back, a cancellation fee is deducted from the value of the returned goods (excluding delivery and additional services) according to the number of days from the Buyer’s receipt of the goods until the Seller receives the return:
- up to 15 days: no cancellation fee,
- 16 to 30 days: 2% of the value of the returned goods,
- 31 to 60 days: 5% of the value of the returned goods,
- after 60 days: 10% of the value of the returned goods.
7.8. The cancellation fee will be shown on the credit note as a separate line and will reduce the amount refunded or credited to the Buyer. The Buyer bears the cost of return shipping and the risk of damage or loss during return delivery, unless the parties agree otherwise.
VIII. Rights from Liability for Defects and Warranty
8.1. The Seller is responsible for defects. The consumer may exercise rights from defective performance within 24 months of acceptance (with exceptions for discounted goods due to a defect, usual wear and tear, or used goods commensurate with their condition).
8.2. Consumer claims for a defect: repair, replacement, a reasonable discount, or withdrawal in the case of a substantial/irreparable defect or repeated occurrence.
8.3. A complaint can be made at the headquarters/operation or with a designated person. The Seller will decide on the method of handling the complaint immediately, in more complex cases within 3 business days; they will handle it no later than 30 days. They will inform the Buyer of the result in writing. Details are governed by the Complaints Procedure (if issued).
8.4. For B2B, liability for defects is governed primarily by the Commercial Code.
8.5. The consumer has the right to alternative dispute resolution according to Act No. 391/2015 Coll. (Slovak Trade Inspection; see Article X).
IX. Delivery of Documents
9.1. The contracting parties may deliver documents to each other electronically. The Buyer delivers to info@ventit.eu; the Seller delivers to the email address provided in the account/order.
X. Supervisory Body and Out-of-Court Dispute Resolution
10.1. Supervisory body: Slovak Trade Inspection, Central Inspectorate of the SOI, Prievozská 32, 827 99 Bratislava 27, tel.: +421 2 58272 130 – 3, www.soi.sk.
10.2. The consumer has the right to contact the SOI or another ARS entity according to Act No. 391/2015 Coll.; they can also use the ODR platform: ec.europa.eu/consumers/odr.
XI. Final Provisions
11.1. All contractual relationships are governed by the law of the Slovak Republic; the choice of Slovak law does not affect the consumer’s mandatory rights.
11.2. The Seller is not bound by any voluntary ethical code.
11.3. The content of the e-shop (texts, photos, graphics, logos) is protected; its use without the Seller’s consent is prohibited.
11.4. The purchase agreement and the GTC are archived in electronic form and are not publicly accessible.
11.5. The Seller is authorized to change the GTC; for a specific purchase, the version effective on the day the order was sent applies.
11.6. These GTC become effective on June 5, 2026.