Returns and refunds
- if you purchased the goods as a consumer, you have the option to return the goods
- you can return goods that do not suit you, are undamaged and do not show signs of wear and tear to us within 14 days of delivery
- you can return the goods (withdraw from the contract) by using the WITHDRAWAL FORM.
- we will refund your money as soon as possible after receipt of the shipment by us, but no later than 14 days. We will inform you by e-mail about the processing of your request
- in case of payment by card, the funds will be refunded to the card used for the purchase
- if you have any questions regarding the planned or already implemented return of goods, please do not hesitate to contact us
Returns Procedure
- You will fill out the printed Return Form.
- Mark the products you wish to return and indicate the reason for the return.
- Enter your bank account number (if you have opted for cash on delivery and therefore paid when you collected the goods)
- Place the printed FORM in the package with the unwanted goods, pack the goods properly to avoid damage in transit and send the package to our address
- Shipping costs are borne by the buyer.
- Please send the shipment with the goods, the completed FORM and the invoice as a registered letter or parcel directly to the address indicated. The post office allows you to send parcels in two ways - to the address or to the post office. To have your parcel delivered directly to us, send it directly to the address.
- Do not send the parcel COD - it is not possible to accept such a parcel.
- Do not send the parcel to an address other than the one indicated - the parcel will not be accepted.